FAQ

1) What guarantee and warranty do I have on my watch?

All our watches are guaranteed for 2 years.
For warranty cases, please add the purchase receipt and the separate warranty certificate filled in with article no. and serial no. (see bottom embossing).

Please note that our watches are equipped with precision mechanics of the highest precision and partly consist of over 200 individual parts. Protect your watch from bumps and impacts. In addition, warranty claims under improper use, in case of third-party intervention, improper battery replacement and broken glass can expire.

We do not grant any warranty on technical wearing parts that are subject to a normal aging process such as the tension spring (mechanical watches only), crowns, pushers, housing tubes, bottom seals, glass seals for waterproofness. All seals are wearing parts and can harden after just one year and lose their function. Please also note the question "Is my watch waterproof?"

Furthermore, we offer no guarantee for typical wear and tear. These include leather straps, glass, case and bezel damage, as far as these resulted not out of a manufacturer error, as well as out of damage caused by the customer. These include, for example shock and impact damage.

2) How can I maintain and clean my watch?

Fingerprints and other soiling can be removed with a soft cloth.
Please keep in mind that mechanical and automatic watches are sensitive to shocks and must therefore be protected from shocks and strong shocks (for example from hitting sports).
In order to guarantee perfect accuracy with mechanical watches, you should raise the watch to an average spring tension before wearing it. Please do not pull the watch as far as it will go, otherwise it could be damaged.
Please do not wear your watch for swimming in the sea and for showering or bathing. Salt water, detergents and UV radiation destroy the seals of the glass, floor and crown. If your watch should ever come into contact with these fluids, please rinse the watch immediately with clear water.

3) For how long can I wear my leather strap and how can I maintain it?

As a natural product is also very high quality leather, as we use it for our tapes, exposed to environmental influences and thus the aging process. It makes sense to put watches with leather strap off before showering or swimming, as this significantly reduces the life of the strap. Regular care of the strap, however, can protect the leather for a longer time. The strap can be cleaned with a damp cloth and special leather cleaner. It is important to then let the leather strap dry slowly and not expose any heat (hair dryer, heating).

 4) Are all watches from POINTTEC "MADE IN GERMANY"?

Each of our watches is a quality product MADE IN GERMANY. Our incentive is to provide our customers the highest quality, coupled with a distinctive and sophisticated design at an affordable price.

5) Where can I get an instruction manual for my watch?

When calling up your watch model, you will find a notice next to each model with "Download instructions" on our website. Here you can see the instructions.

6) Where can I get a catalog?

Each of our authorized dealers will be happy to provide you with a catalog if you ask for it at a point of sale. Otherwise, please fill in our contact form with the corresponding notice.

7) Is my watch waterproof?
All our watches are waterproof, but in a different extent to the watch model. Information on water resistance is located on the case back. The term "waterproof" is usually given by a printing of e.g. 10 bar / 10 atm supplemented.

Information on waterproofing

Washing, rain, splashes

Showers

Bathing Swimming

Swimming

Diving without equipment

3 bar/ 3 atm

yes

no

no

no

no

5 bar/ 5 atm

yes

no

Yes

no

no

10 bar/10 atm

yes

yes

yes

yes

no

20 bar/20 atm

yes

yes

yes

yes

yes


The information on water resistance refers to the time of the test. The seals may lose some of their elastic properties over time due to confounding factors (sun, showering, salt water, perspiration). Even impacts against the crown or pushers can affect the water resistance. Therefore, the waterproofness cannot be guaranteed indefinitely.
To be on the safe side, have your watch checked for water resistance every year. In addition, you should avoid bringing a tightly heated watch into contact with liquids (for example, when you go into the water after sunbathing), because the pressure ratio in the watch suddenly changes and moisture can be drawn in.

8) Which movements are used for production?

For our watches, we use in the quartz as well as in the mechanical field only quality watches from renowned Swiss and Japanese manufacturers. For quartz watches we use movements made by the Swiss manufacturers ETA and Ronda. In the mechanical field, the movements come from the renowned manufactories ETA, Sellita (both Switzerland) and the Japanese factories Miyota and Seiko (both Japan).

9) Which glasses are used for the production of the watches?

We only use K1 safety glass, hesalite and sapphire crystal for our production. This allows us to offer our customers a high resistance to scratching. Please note that strong impacts can damage the lenses, dials or movements.

10) Which lighting duration can I expect in case a watch contains lumious elements?

We only use the best luminous colors that are available on the market. The advantage hereby is that the material is not radioactive and non-toxic. It also allows any repetition of the charging and discharging process. The lighting duration is at normal daylight influence at about 6-10 hours.

11) What is the difference between the terms "chronograph" and "chronometer"?

A watch is called a "chronograph" if it has a stopwatch function in addition to the current time measurement. The term chronograph should not be confused with the term "chronometer", which is a quality mark for a watch that has been officially tested for particularly high precision. This watch does not have to have a stop function (see also accuracy of gearing).

All timepieces offered by us as chronometers are tested and certified by the Chronometer Test Center Observatory Glashütte in accordance with the strict criteria of DIN 8319. This means that each watch comes with an individual certificate including the test values. To receive the coveted certificate, the watches are tested in the five layers "crown left", "crown top", "crown bottom", "dial top" and "dial bottom" in a 15-day test procedure. The mean daily gait must be between -4 and +6 seconds, with the mean daily gait deviation two seconds and the maximum gait deviation not exceeding five seconds. All watches are tested at temperatures of 23 ° C, 8 ° C and 38 ° C and at a humidity of about 50%. Thus, all our chronometers are a guarantee for the highest level of accuracy and world-class watchmaking.

12) What is the difference between mechanical watches and quartz watches?

Mechanical watches work with movements that use a tension spring as a force or energy storage. Hand-wound movements must be wound by hand with the crown. In automatic movements, the winding system works through a rotor, which is rotated through arm movements of the watch carrier. The time span in which the automatic watch continues to run without being moved is called the power reserve. This ensures that the watch does not stop overnight. The second hand moves in small steps (usually 4-5) until it reaches the next second segment.
The majority of quartz watches draw energy from batteries, which need to be replaced after certain periods of time. The second hand moves in contrast to the mechanical clock leaps to the next second segment. 

13) What is the accuracy of my watch?

The accuracy is given as a time deviation within a certain period of time. The deviations are different depending on the movement and its price. The majority of mechanical watches have an average accuracy tolerance of - 10 / + 30 seconds per day. Quartz watches have a mean accuracy of between -0.5 to +0.7 seconds per day.